E-Technologies Business Process:
- Once customer report the problem with its Gadgets/Computer our Tech Support Team try to find out the root cause of the issue on the basis of the description and screen shot/pic of the error message shared by the customer.
- Our Tech Support Technician will call back the customer on the mentioned date and time to further diagnose the issue and fix up the onsite/offsite appointment with the customer.
- If in case issue is resolved within one hour we will charge $ 35+GST from the customer else our Technician will share the obligation free quotation with the customer.
Note: Just to help our customer we provide free pick-up and drop of the computer gadget to our research lab if in case our technician feel that we need to test the hardware.